In England and Wales our lawyers are members of the Solicitors Regulation Authority panel of personal injury experts which means that they have proved to the satisfaction of The Law Society, which is the solicitors governing body in England and Wales, that they are specialists in the field of compensation claims. Our personal injury solicitors deal with all claims on a no win no fee basis and compensation is paid in full. Claims are guaranteed to be completely risk free. We do make reasonable effort to keep this website up to date however the information provided is for educational purposes only and is not legal advice which should only be obtained personally from a qualified solicitor. The owners of this website disclaim all responsibility for any loss incurred as a result of consideration of this website and no solicitor-client relationship is established merely by the use of this website. A solicitor-client relationship may only be established when your claim has been accepted in writing by an independent solicitor. UK legal claims are subject to time limitation and you should take qualified legal advice about personal injury claims as soon as possible after the event. We do not pass on any information about you or your claim to anyone else except the firm of personal injury solicitors dealing with your enquiry. All information is kept on backed up, password protected computer hard drives and we keep no hard copies. We will correct any erroneous information at your request and we destroy all information held on our files about you or your claim at the conclusion of your case.
Complaints Procedure
We take pride in the service that we provide and hope that you will be entirely satisfied at all times. If however you find that you are required to complain then a complaint can be made by letter, e.mail, fax, telphone, in person or in any other form.
We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handing the complaint for the business. If possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
Within four weeks of receiving a complaint, we will contact you to provide either:-
a final response which adequately addresses the complaint;
Or
a holding response which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
Within eight weeks of receiving a complaint we will contact you to provide either:-
a final response which adequately addresses the complaint;
Or
a response which:
explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response;
And
informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which we offer to you and which you accept. Appropriate redress will not always involve financial redress.
If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:-
Claims Management Regulator
P O Box 7824
Burton on Trent
Staffordshire
DE14 9DP
info@claimsregulation.gov.uk
Tel:0845 450 6858
The regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.
24/7 HELPLINE 0844 764 1354
J Eastwood of 23 Colleridge Grove Beverley is regulated by the Ministry of Justice in respect of regulated claims management activities.
Registration is recorded on the website at http://www.claimsregulation.gov.uk - reference CRM11237.
